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Ordering Process
Can I change my order once it has been placed?
If you are unsatisfied with your proof and want to make changes to your order, I will be happy to help you change or cancel your order prior to Proof Approval.
Once you have Approved your Production Proof, your order will be moved into Production and your order cannot be changed.
How does the ordering process work?
After you place an order and submit your print files, you order goes through a few stages:

1) Proofing - I will check your files to make sure your files are ready for production, like making sure sizing and color profiles are correct. I will then send you a digital PDF production proof. The proof gives you and I an idea of what to expect in the final product and makes sure we both understand what to expect in terms of size, color, quantity, and material.

2) Approval - You deny/approve the PDF digital proof. NO item will be moved into production without an approved production proof. Delays in approving your proof will result in production delays. 
By approving the proof, you agree that all spelling, imagery, design, and all other appearances of your product appear as you intend and you release RewyndPrinting from any and all liability or responsibility for errors or mistakes shown in the proof.

3) Production - Only after you approve your digital proof, your order will move into print production.

4) Shipping - Once production of your order is complete, it will be shipped to the address provided during checkout.
When will I receive my order?
Your digital proof will typically take about 1-4 business days.
Once you approve your production proof, your order will move into production. Production time is typically about 1-3 business days, depending on workload.
Depending on what shipping speed you select at checkout, your order should arrive between 2-14 business days after production is finished.

I currently have 4 Shipping Speeds available at checkout: 
- Express (1-2 business days)
- Standard (3-4 business days)
- Economy (5-8 business days)
- No Rush (10-14 business days)
These times reflect shipping time only - not production time.

This is just an estimate time table. Actual times will depend on proofing time, approval delays, and potential shipping delays. Weekends, holidays, and conventions may affect this turnaround time too.
What is a production proof?
The production proof is a preview of what your product will look like. I only provide digital production proofs (PDFs).

Proofs are made by hand after verifying your files are of the proper size and color profile. They also provide a chance to catch any technical issues with the file, shipping address, etc.

You should expect your proof within 1-4 business days.
NO item will be moved into production without an approved production proof.

Delays in approving your proof will result in production delays. By approving the proof, you agree that all spelling, imagery, design, and all other appearances of your product appear as you intend and you release RewyndPrinting from any and all liability or responsibility for errors or mistakes shown in the proof.

Proofs come free of charge with your order.
How do I place an order?
Ordering can be done right through the website! Just go to the product page and select your product specifications.  The price of your order will be displayed and you will be able to place an order right away.
Can I change my order once it has been placed?
If you are unsatisfied with your proof and want to make changes to your order, I will be happy to help you change or cancel your order prior to Proof Approval.
Once you have Approved your Production Proof, your order will be moved into Production and your order cannot be changed.
How does the ordering process work?
After you place an order and submit your print files, you order goes through a few stages:

1) Proofing - I will check your files to make sure your files are ready for production, like making sure sizing and color profiles are correct. I will then send you a digital PDF production proof. The proof gives you and I an idea of what to expect in the final product and makes sure we both understand what to expect in terms of size, color, quantity, and material.

2) Approval - You deny/approve the PDF digital proof. NO item will be moved into production without an approved production proof. Delays in approving your proof will result in production delays. 
By approving the proof, you agree that all spelling, imagery, design, and all other appearances of your product appear as you intend and you release RewyndPrinting from any and all liability or responsibility for errors or mistakes shown in the proof.

3) Production - Only after you approve your digital proof, your order will move into print production.

4) Shipping - Once production of your order is complete, it will be shipped to the address provided during checkout.
When will I receive my order?
Your digital proof will typically take about 1-4 business days.
Once you approve your production proof, your order will move into production. Production time is typically about 1-3 business days, depending on workload.
Depending on what shipping speed you select at checkout, your order should arrive between 2-14 business days after production is finished.

I currently have 4 Shipping Speeds available at checkout: 
- Express (1-2 business days)
- Standard (3-4 business days)
- Economy (5-8 business days)
- No Rush (10-14 business days)
These times reflect shipping time only - not production time.

This is just an estimate time table. Actual times will depend on proofing time, approval delays, and potential shipping delays. Weekends, holidays, and conventions may affect this turnaround time too.
What is a production proof?
The production proof is a preview of what your product will look like. I only provide digital production proofs (PDFs).

Proofs are made by hand after verifying your files are of the proper size and color profile. They also provide a chance to catch any technical issues with the file, shipping address, etc.

You should expect your proof within 1-4 business days.
NO item will be moved into production without an approved production proof.

Delays in approving your proof will result in production delays. By approving the proof, you agree that all spelling, imagery, design, and all other appearances of your product appear as you intend and you release RewyndPrinting from any and all liability or responsibility for errors or mistakes shown in the proof.

Proofs come free of charge with your order.
How do I place an order?
Ordering can be done right through the website! Just go to the product page and select your product specifications.  The price of your order will be displayed and you will be able to place an order right away.
What resolution should I use for my files?
The ideal resolution is 300dpi. 
However, for large format printing (banners, table runners, etc), sometimes files become too large at 300dpi. 
In this instance, it is okay to lower the DPI down to 150-250dpi.

150dpi is the absolute minimum!
How do I format a table runner file?
I put together a handy Table Runner File Tutorial page to walk you through the process of setting up a table runner file.
How do I submit my art file(s)?
On product pages, you will have an option to upload files when placing an order. 

The uploader does have a file upload limit (10MB). If your file is too big, you can submit your files to me via email as an attachment, or by sending me a link to an online file storage (like Google Drive, DropBox, WeTransfer, etc). You can add the link to online file storage to your order notes. 
What file formats do you accept?
Preferred File Types are PDF or JPG.

I will also accept PSDs, AIs, or TIFF - but I prefer JPGs and PDFs.
I will NOT accept PNG files.
Where can I find templates for products?
Each product page has template files linked for you to use (if there are templates available).
You can also refer to the Templates page.

Make sure to hide any layers marked as “Hide” before exporting.
Not all products require templates – if there is no template provided, create your file to your final items dimensions.
What does "Print-Ready" mean?
I do not offer design services, so any submitted file MUST be full designs – formatted to the size and dimensions of your purchased items. All files you submit must be ready to print!
Do you print to the edge?
Yes. All printed materials are full color and printed to the edge (unless stated otherwise).
Whatever color the background is in your file, make sure to extend it all the way to the edge (and to a 0.5in bleed for rigid signs). This also means you can have patterned or gradient backgrounds.
Why don't you accept PNG files?

I only accept files in CMYK color spaces. 

PNGs are always RGB files and RGB is not meant for printing. You will need to convert your file over to a CMYK color space and send me a new file.

File Requirements
  • Files must be at least 150dpi (300dpi is Best)
  • Files must be in CMYK color space
  • Be sure to rasterize all fonts
  • Be sure to hide any template layers
  • Flatten all of your layers
  • File types must be PDF or JPG (NO PNGs)
What is included in the price of my order?
The pricing for all products is currently available directly on the website under the product pages.
The price you pay is reflective of my time working on your order and the physical production of your items.

Prices are calculated based on materials and finished size of the product you order.
Can I get a discount if I order multiple items?
As an artist myself, I know how hard it is to put aside funds for your display. I am proud to be able to offer my services at the best price possible – that won’t break the bank!

I offer these prices as low as I can possibly go so I cannot offer discounts.
Why do I have to pay for Sample Packs?
As much as I’d love to offer these packs for free, I simply cannot.

Please remember, I am a small business. I hand cut all the samples and pack them myself. I also have to pay to run the machinery and use materials to produce the packs.
How much is an item of a custom size?
Many items (Banners, table runners, and rigid signage) can be offered in custom sizes!
There is no extra charge for a custom size – all prices are determined based on square footage and most options are available on the product pages.

Contact me for a quote on custom-sized items!
What size table runner is best?

There's no best and worst table runner size. It's really up to how much space you have and personal preference. 
The most popular widths thus far have been 24in and 30in.

There are no standard sizes at convention centers - heights, depths, and widths can vary greatly. 
I offer table runners at 72in long - which is a great size to flow from the floor on the front of a table, across the table, and down the back. However, I can offer longer runners if that's something that's necessary. 

For the width of runners, keep in mind how much space you have.
If you're splitting a 6ft table in artist alley, you don't want a runner wider than 3ft. 

Can I wash my table cloth/table runner?
The Fabric Table Runners, Table Cloths, and Banners can be machine washed with cold water and gentle cycle. Lay flat or hang to dry.

Wrinkles & creases can be eliminated with a hand steamer.
Do 𝙉𝙊𝙏 bleach, tumble dry, or iron!! 
What is the difference between gatorboard and foamcore?
Foamcore is a 4.8mm (1/4in) thick Paper-faced foam board.

Gatorboard is 4.8mm (1/4in) or 12.7mm (1/2in) thick Wood-Veneer-faced foam board. It is similar to foamcore but has added strength due to the veneer on the outside instead of paper like foamcore. Available in white or black foam interior (currently available by request only).
What is coroplast?
Coroplast (corrugated cardboard) is a sturdy, but hollow plastic material with inside support structures like cardboard. The outside does have a subtle texture (will sort of look like stripes when you move it in the light) due to the structure of the material; the lines you’d see are where the connecting pieces inside are.
Do you offer scallop edge trim on banners?
I do not offer any sort of die-cutting on the edges of banners or table runners. 
Do you offer custom shape table runners?
At this time, I only offer rectangular table runners. 
I do not offer rounded corners, scalloped edges, or circular/triangular ends.
Will the tablecloths fit a certain table size?
Keep in mind that there are no standard table sizes at convention centers. Table heights, widths, and depths vary from place to place.

The table cloths I offer fit nicely on 6ft or 8ft tables that are about 24in deep and 28in tall.
Will my item fade in the sun?
The print on most materials offered in the shop is UV safe and won't fade in the sun.
Do you ship internationally?
I currently have the shop set to Domestic-US shipping only. Until I work out a more affordable shipping option, I will only do international orders by request. Please send me a email and I’ll help you out!
Can I change my shipping address?
If you need to change your shipping address, please contact me ASAP. If your order hasn’t shipped yet, I can still change the address.

If the order has already shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer, and I will not offer refunds. 

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped.
What's the fastest I can get my order? I need a Rush Job.
I can offer faster shipping options, so please contact me ahead of time if you’re concerned about getting an item in time for a specific event. The fastest turnaround is about 4 business days – so the sooner you contact me, the better.
How can I track my order?
Once you have placed your order, I will send you a confirmation email to track the status of your order.
 
Once your order is shipped, you will get another email to confirm the shipment - as well as a link to track your order (when the delivery method allows it).
How can I change or cancel my order?
If you are unsatisfied with your proof and want to make changes to your order, I will be happy to help you change or cancel your order prior to Proof Approval. 

Once you have Approved your Production Proof, your order will be moved into Production and your order cannot be changed or canceled.

If you must cancel during Production, you will only be refunded the cost of shipping. If you need to make a change to your file after Production has begun, you will need to pay for the full price of the product. If you need to cancel your order and have not approved a Production Proof, a full refund can be processed.
Do you accept returns?
As every item is printed to order with your own custom design, I do not accept returns.
How can I get in contact with customer service?
There is a chat box present on every page, as well as a contact form page, where you can send me a message. 
Please remember I am ONE person, so it may take some time for me to respond to your inquiries. 
What is the difference between RGB & CMYK?

RGB (Red, Green, Blue) is a color space used for screens. 
CMYK (Cyan, Magenta, Yellow, Key/Black) is a color space used in printing. 

The visible spectrum of light that the average human eye can see is comprised of billions of colors.
RGB on screens is capable of showing about 16.7 million.

With CMYK, color intensity is not as flexible as in RGB as printers  can only reproduce a limited color spectrum. It’s just impossible to replicate on ink paper or fabric the same intensity and brightness that a digital display can.

This means some RGB colors will show up differently when printed in CMYK. And some colors cannot be printed at all due to the limitation of how C, M, Y, and K mix.

For more information, check out the RBG/CMYK Color Spaces: Explained page.

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