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Ordering Process
What payment methods do you accept?
Payments are run through Shopify - so accepted payments are most major debit/credit cards, and Shop Pay, but I also have Paypal and Google Pay turned on.
How do I place an order?

Placing an order is a breeze on my website. Simply head to the product page of your choice, select your specifications, and the price will be right there for you. With just a few clicks, you’ll be able to place an order right away! 

Custom order? No problem! I handle those with a simple invoice right within the site admin, which can be paid through the site as a regular order would.

How does the ordering process work?

Visual person? Make sure to check out the new What Happens After You Order? page.

After you place an order and submit your print files, you order goes through a few stages to transform from concept to reality: 

1) Proofing - After you place your order and submit your print files, I check them for print-readiness. This includes ensuring correct sizing and color profiles. Subsequently, I'll send you a digital PDF production proof. This proof acts as a visual agreement between us, detailing the expected size, quantity, and material. Any specific placements for features like pole pockets or grommets will be marked on the proof.

2) Approval - Your role in this stage is crucial. You'll review and either approve or deny the PDF digital proof. Please note that no order proceeds to production without your green light. Timely approval is key to avoiding any production delays. By approving the proof, you confirm that all aspects — spelling, imagery, design, and more — align with your intentions. This approval also absolves RewyndPrinting from any liability for errors or mistakes shown in the proof.

3) Production - Your order heads over to production only after your digital proof gets the thumbs-up from you.

4) Shipping - Once production wraps up, your carefully crafted order embarks on its journey to the address you provided during checkout.
What is a production proof?

A production proof is essentially a sneak peek at your final product. It's a digital preview presented in PDF format.

Crafted with care, each proof is meticulously generated by hand. Before this, your files undergo thorough verification for size and color profile compatibility. This process also serves as a final check for any potential technical issues, ensuring a smooth production.

You should expect your proof within 1-4 business days*.
NO item will be moved into production without an approved production proof.

Delays in approving your proof will result in production delays. By approving the proof, you agree that all spelling, imagery, design, and all other appearances of your product appear as you intend and you release RewyndPrinting from any and all liability or responsibility for errors or mistakes shown in the proof.

Best part? Proofs come free of charge with your order.

Visual person? Want to see what a Proof looks like? Make sure to check out the new What Happens After You Order? page.

* Saturdays and Sundays are not considered business days and do not count in the day count for fulfillment times

How long will it make to get my order?

Digital proofs can take 1-4 business days.
After you approve your proof, your item will move into production. Production time is typically about 2-7 business days, depending on the product and the current workload.

Postcard Prints and Vinyl Banners tend to have a quicker production process, often resulting in faster shipping compared to fabric items.

Delayed proof approval and holidays may affect turnaround time.
* Saturdays and Sundays are not considered business days and do not count in the day count for fulfillment times

When will I receive my order?

Your digital proof will typically take about 1-4 business days.
Once you approve your production proof, your order will move into production. Production time is typically about 2-7 business days, depending on the product and the current workload.
Depending on what shipping speed you select at checkout, your order should arrive between 2-14 business days* after production is finished.


For more information, be sure to check out my Turnaround Times page.

I currently have 3 Shipping Speeds available at checkout for USA customers: 
- No Rush (10-14 business days)
- Standard (3-8 business days)
- Express (1-2 business days)

These times reflect shipping time only - not production time.

This is just an estimated time table. Actual times will depend on proofing time, approval delays, and potential shipping delays. Weekends, holidays, and conventions may affect this turnaround time too.
* Saturdays and Sundays are not considered business days and do not count in the day count for fulfillment times

Can I change my order once it has been placed?

During Proofing: 
If you find yourself unsatisfied with your proof and wish to make changes to your order, I'm here to assist! You can reject a proof at any time and supply a new file. Changes or cancellations are welcome. No extra charges or fees are incurred for adjustments to your files or alterations to size and quantities. If changes impact pricing, I'll promptly invoice or refund any differences. 

After Proof Approval: 
Once you’ve given the approval to your production proof, you order moves over to production. At this point, changes cannot be accommodated. If you need to make changes, you may be charged for an entirely new product. 

Important Note: 
Be mindful that delays in approving production proofs can affect turnaround times. Swift approval ensures a smooth progression of your order.

What payment methods do you accept?
Payments are run through Shopify - so accepted payments are most major debit/credit cards, and Shop Pay, but I also have Paypal and Google Pay turned on.
How do I place an order?

Placing an order is a breeze on my website. Simply head to the product page of your choice, select your specifications, and the price will be right there for you. With just a few clicks, you’ll be able to place an order right away! 

Custom order? No problem! I handle those with a simple invoice right within the site admin, which can be paid through the site as a regular order would.

How does the ordering process work?

Visual person? Make sure to check out the new What Happens After You Order? page.

After you place an order and submit your print files, you order goes through a few stages to transform from concept to reality: 

1) Proofing - After you place your order and submit your print files, I check them for print-readiness. This includes ensuring correct sizing and color profiles. Subsequently, I'll send you a digital PDF production proof. This proof acts as a visual agreement between us, detailing the expected size, quantity, and material. Any specific placements for features like pole pockets or grommets will be marked on the proof.

2) Approval - Your role in this stage is crucial. You'll review and either approve or deny the PDF digital proof. Please note that no order proceeds to production without your green light. Timely approval is key to avoiding any production delays. By approving the proof, you confirm that all aspects — spelling, imagery, design, and more — align with your intentions. This approval also absolves RewyndPrinting from any liability for errors or mistakes shown in the proof.

3) Production - Your order heads over to production only after your digital proof gets the thumbs-up from you.

4) Shipping - Once production wraps up, your carefully crafted order embarks on its journey to the address you provided during checkout.
What is a production proof?

A production proof is essentially a sneak peek at your final product. It's a digital preview presented in PDF format.

Crafted with care, each proof is meticulously generated by hand. Before this, your files undergo thorough verification for size and color profile compatibility. This process also serves as a final check for any potential technical issues, ensuring a smooth production.

You should expect your proof within 1-4 business days*.
NO item will be moved into production without an approved production proof.

Delays in approving your proof will result in production delays. By approving the proof, you agree that all spelling, imagery, design, and all other appearances of your product appear as you intend and you release RewyndPrinting from any and all liability or responsibility for errors or mistakes shown in the proof.

Best part? Proofs come free of charge with your order.

Visual person? Want to see what a Proof looks like? Make sure to check out the new What Happens After You Order? page.

* Saturdays and Sundays are not considered business days and do not count in the day count for fulfillment times

How long will it make to get my order?

Digital proofs can take 1-4 business days.
After you approve your proof, your item will move into production. Production time is typically about 2-7 business days, depending on the product and the current workload.

Postcard Prints and Vinyl Banners tend to have a quicker production process, often resulting in faster shipping compared to fabric items.

Delayed proof approval and holidays may affect turnaround time.
* Saturdays and Sundays are not considered business days and do not count in the day count for fulfillment times

When will I receive my order?

Your digital proof will typically take about 1-4 business days.
Once you approve your production proof, your order will move into production. Production time is typically about 2-7 business days, depending on the product and the current workload.
Depending on what shipping speed you select at checkout, your order should arrive between 2-14 business days* after production is finished.


For more information, be sure to check out my Turnaround Times page.

I currently have 3 Shipping Speeds available at checkout for USA customers: 
- No Rush (10-14 business days)
- Standard (3-8 business days)
- Express (1-2 business days)

These times reflect shipping time only - not production time.

This is just an estimated time table. Actual times will depend on proofing time, approval delays, and potential shipping delays. Weekends, holidays, and conventions may affect this turnaround time too.
* Saturdays and Sundays are not considered business days and do not count in the day count for fulfillment times

Can I change my order once it has been placed?

During Proofing: 
If you find yourself unsatisfied with your proof and wish to make changes to your order, I'm here to assist! You can reject a proof at any time and supply a new file. Changes or cancellations are welcome. No extra charges or fees are incurred for adjustments to your files or alterations to size and quantities. If changes impact pricing, I'll promptly invoice or refund any differences. 

After Proof Approval: 
Once you’ve given the approval to your production proof, you order moves over to production. At this point, changes cannot be accommodated. If you need to make changes, you may be charged for an entirely new product. 

Important Note: 
Be mindful that delays in approving production proofs can affect turnaround times. Swift approval ensures a smooth progression of your order.

What is the difference between RGB & CMYK?

RGB (Red, Green, Blue) is a color space used for screens.
CMYK (Cyan, Magenta, Yellow, Key/Black) is a color space used in printing. 

With CMYK, color intensity is not as flexible as in RGB as printers  can only reproduce a limited color spectrum. It’s just impossible to replicate on ink paper or fabric the same intensity and brightness that a digital display can.

This means some RGB colors will show up differently when printed in CMYK. And some colors cannot be printed at all due to the limitation of how C, M, Y, and K mix.

For more information, check out the RBG/CMYK Color Spaces: Explained page.
How many colors am I allowed to use in my file?

Feel free to incorporate a multitude of photos, graphics, and hues - there’s no color cap! 

There’s only one rule: make sure your colors are CMYK-friendly.

Where can I find templates for products?
Each product page has template files linked for you to use (if there are templates available).
You can also refer to the Templates page.

Quick Tip:
When working with templates, make sure to hide any layers marked as “Hide” before exporting and hide all template info and borders. 

Not All Products Have Templates:
Keep in mind that not every product requires a template. If no template is provided, simply create your file to match the final dimensions of your desired item.
What file formats do you accept?
Preferred File Types are PDF or JPG.

I will also accept PSDs, AIs, or TIFF - but I prefer JPGs and PDFs.
I will NOT accept PNG files.
Why don't you accept PNG files?

I only accept files in CMYK color spaces. 

PNGs are always RGB files and RGB is not meant for printing. You will need to convert your file over to a CMYK color space and send me a new file.

What are the file requirements?
  • Files must be at least 150dpi (300dpi is Best)
  • Files must be in CMYK color space
  • Be sure to rasterize all fonts
  • Be sure to hide any template layers
  • Flatten all of your layers
  • File types must be PDF or JPG (NO PNGs)
What resolution should I use for my files?
The ideal resolution is 300dpi. 
However, for large format printing (banners, table runners, etc), sometimes files become too large at 300dpi. 
In this instance, it is okay to lower the DPI down to 150-250dpi.

150dpi is the absolute minimum!
What does "Print-Ready" mean?
I do not offer design services, so any submitted file MUST be full designs – formatted to the size and dimensions of your purchased items. All files you submit must be ready to print!
How do I submit my art file(s)?
As of April 2023, I have removed the uploader from product pages. 
Now, there is a box on the product page that says "Notes/File Link".

You can paste a link to online file storage (like Google Drive, DropBox, WeTransfer, etc). Make sure that the share settings are open to anyone with a link. (You can also add this link to your order notes before checkout)

If you forgot to add a link before checking out, you can email me the link or the actual file(s) required.
Do you print to the edge?

Yes!

All printed materials that I offer can be printed full-color, reaching all the way to the edge. 

Whatever color the background is in your file, make sure to extend it all the way to the edge. This also means you can have patterned or gradient backgrounds.

How do I format a table runner file?
I put together a handy Table Runner File Tutorial page to walk you through the process of setting up a table runner file.
Do you color match? Or print in Pantone or White Ink?

Although I cannot guarantee I'll match your CMYK colors exactly, you can expect your print job to be produced at the highest quality possible. Re-orders may also have a very slight shade difference between them and I cannot guarantee an exact color match. 

The printers I work with only print in 4 color process (CMYK) and cannot print in Pantones. And our printers do not have white ink or Pantone inks.

What is included in the price of my order?
The pricing for all products is currently available directly on the website under the product pages.
The price you pay is reflective of my time working on your order and the physical production of your items.

Prices are calculated based on materials and finished size of the product you order.
Can I get a discount if I order multiple items?
As an artist myself, I know how hard it is to put aside funds for your display. I am proud to be able to offer my services at the best price possible – that won’t break the bank!

I offer these prices as low as I can possibly go so I cannot offer discounts.
How much is an item of a custom size?

Some items (fabric + vinyl banners) can be offered in custom sizes!

There is no extra charge for a custom size – all prices are determined based on square footage and most options are available on the product pages.

Contact me for a quote on custom-sized items!

Do you offer scallop edge trim on banners?

I do not offer any sort of die-cutting or contour cutting on the edges of banners or table runners (or on any product).

If you would like a scallop edged vinyl banner, you can trim vinyl with normal scissors.
Fabric banners are a little more work - once you cut the fabric with scissors, you would need to hem/serge the edges or apply fray-check to keep the ends of the fabric from fraying.
Do you offer custom shape table runners?

I can only offer rectangular table runners.

I do not offer rounded corners, scalloped edges, or circular/triangular ends.

What does the the oz mean in the material information?

You may notice that on materials, such as Vinyl and Fabric, there is an ounce measurement (oz).
The "ounce" here isn't referring to the weight of the full product you get, but it's referring to the weight of the material. That weight is determined by how many ounces a square/yard (3ft x 3ft) of that material weighs.

For instance, the fabric materials I offer are typically 8.8oz or 9oz. Meaning that a 3ft x 3ft banner would be about 9oz in weight. That falls into a "Medium Weight Fabric" category.

LIkewise, the vinyl banners that I offer are 13oz. Meaning that a 3ft x 3ft banner would be 13oz in weight.

Can I get velcro, windslits, or grommets on my banner?

I can offer a few finishing options on Vinyl & Fabric Banners.

Hemming & heat-sealed edges, grommets, and pole pockets come as default options and don't affect the pricing of the banner at all. (Vinyl Banners now have a small additional fee for sewn edges)

Other options I can offer, upon request, include a sewn-in rope, d-rings, reinforced corners, and windslits. These options will require a small additional fee to be paid.

Can I wash my table cloth, table runner, or fabric banner?
The Fabric Table Runners, Table Cloths, and Fabric Banners can be machine washed with cold water and gentle cycle. Lay flat or hang to dry.

Wrinkles & creases can be eliminated with a hand steamer.
Do 𝙉𝙊𝙏 bleach, tumble dry, or iron!!
All of our fabric materials are polyester fabric - which is a plastic-based material and MAY MELT under high heat. 
Will my item fade in the sun?
The print on most materials offered in the shop is UV safe and won't fade in the sun.
Will the tablecloths fit a certain table size?
Keep in mind that there are no standard table sizes at convention centers. Table heights, widths, and depths vary from place to place.

The table cloths I offer fit nicely on 6ft or 8ft tables that are about 24in deep and 28in tall.
What size table runner is best?

There's no best and worst table runner size. It's really up to how much space you have and personal preference.
The most popular widths thus far have been 24in and 30in.

There are no standard table sizes at convention centers - heights, depths, and widths can vary greatly. At anime/comic conventions, the most common table sizes are 6ft and 8ft wide. I’ve seen tables that are 18in deep and others that are 30in deep. And the average height tends to be around 28-30in tall.

I offer table runners at 72in long - which is a great size to flow from the floor on the front of a table, across the table, and down the back. However, I can offer longer runners if that's something that's necessary. The max size is 96in long.

For the width of runners, keep in mind how much space you have.
If you find yourself splitting a 6ft table in artist alley often, you don't want a runner wider than 3ft.

Difference between 3-sided and 4-sided table cloths?

A 4-sided table cloth provides complete coverage by draping across the entire table top and extending down all four sides. It is often referred to as a full-covered or closed back table cloth. 

On the other hand, a 3-sided table cloth covers the entire table top and drapes across the front, left, and right sides, but only partially covers the back, leaving it open. This type is also known as an open back tablecloth. 

The practical difference lies in accessibility. With a 4-sided cloth, all sides are covered, providing a concealed space under the table. However, retrieving items from underneath may require lifting one of the sides. Alternatively, a 3-sided cloth's open back allows easy access for grabbing items beneath the table without the need to lift any sides.

Where can I find the Rigid Boards?

I will no longer be offering rigid boards in my shop. This decision was not made lightly and is a result of several factors.

The deciding factor was that I have experienced significant price increases from my print partner, making it challenging for me to maintain competitive pricing.

What is the minimum/maximum size for banners and table runners?

13oz Vinyl Banner:
Minimum size - 1ft x 1ft
Maximum size - 8ft x 140ft

9oz Fabric Banner:
Minimum size - 1ft x 1ft
Maximum size - 8ft x 100ft

Table Runners:
Table runners are made in set sizes and cannot be customized.
What sort of grommets do you use?

The grommets/eyelets we use are #2 grommets, in a brassy gold color. These are typically 3/8in in diameter on the inside hole.  

Typically, grommets are placed:
- Corners Only
- Every 2ft

I can offer other grommet placements - please chat with me first!

What sort of edge finish can I get on products?

13oz Vinyl Banner:
No Hem/Raw Edge
Fold-over and Heat-Welded
Fold-over and Sewn (additional cost)

9oz Fabric Banner:
No Hem/Heat-sealed Edge
Fold-over and Sewn

Table Runners & Table Cloths:
Fold-over and Sewn
What’s better - Vinyl or Fabric for banners?

When choosing between a vinyl and fabric banner, consider your storage and maintenance preferences. 

For vinyl banners, it's best to roll them up during storage to prevent unwanted creases and potential ink cracking. Cleaning can be done with water, mild detergent, and a soft rag.

Fabric banners offer easy washing, even in a machine. After drying, they can be folded, rolled, or packed into a suitcase without worrying about creases or wrinkles, thanks to the thick polyester material. 

Additionally, fabric banners are a more lightweight option, weighing 9oz per sq/yard compared to vinyl banners at 13oz per sq/yard.
For example, a 2ft x 6ft fabric banner would weigh 12oz, whereas a vinyl banner of the same size would weigh a little over a pound.
How accurate are the measurements for products?

The diverse materials and finishing processes I employ introduce variations in the measurements of your order. 

Exact dimensions cannot be guaranteed due to the nature of the large format printing process, where factors like print heating/drying and media roll advancement may influence the final banner print size. 

While every effort is made to match your specified size, a minimal percentage of deviation might occur due to these production factors.

How do I hang my banner?

Hanging from a Wall: 

Choose Grommets and hang using Command Strips. You can also hang from two points of contact using rope and tying the grommets.

 

Attaching to a Table: 

Choose No Grommets and attach to table skirt with magnets, safety pins, or metal clips.

Choose Grommets and attach to table skirt with metal clips.

 

Using a Backdrop Stand / Piping:

Choose Pole Pocket and slide the bar through the pocket.

Choose Grommets and hang using S-Hooks, Zip Ties, Rope, or Curtain hooks.

You can also use velcro table clips - contact me for velcro option pricing.

 

If you check the banner pages and scroll all the way to the bottom of the page, I have this info PLUS pictures on how to display vinyl & fabric banners.

How can I use a rigid board sign?

PVC / Foamcore / Coroplast signs are great additions to your artist alley table. You can:

Display Stickers
- Peel the backing and stick right onto the sign (more permanent)
- Make a small loop of tape and attach
- Use glue dots
- Use adhesive velcro dots

Display Keychains
- Attach Command Hooks
- Poke Holes and attach with zipties or twist ties
- Stick adhesive hang tags on the board and hang your keychains

Display Pins
Just poke the pins right into the board and you're good to go.
What material works best for pins? All 3 are great options, but PVC boards will take more work than the others to poke pins into.

If you check the rigid board page and scroll all the way to the bottom, I have this info PLUS pictures on how to use your rigid board.

How can I attach my rigid board to my display?
There's a few ways you can display your new rigid board signs: 

Use an Easel
Easels are an easy way to display your sign. They come in all sizes and you can simply set the sign on the edge.
I recommend getting a folding easel for ease of transport! 
Also, make sure you get an easel that is large enough and strong enough to hold your sign.

Attach to Grid Cubes / Grid Panels
If you use grid cube organizers for your table, there's a few ways you can attach your signs:
- Punch holes in the corner and use string or zipties to hang
- Attach command hooks upside down on the back of your sign and hang (works on wire grid cubes)
- Attach velcro dots, mounting tape, or velcro command strips to the back and attach (works best on plastic grids)
How do I lay the runner on a table?

Table runners are a great way to add some color and branding to your display. And easy to set up!

Just drape the runner over your table! I offer table runners at 72in long - which is a great size to flow from the floor on the front of a table, across the table, and halfway down the back (depends on table size).

Do you ship internationally?

I currently have the shop set to USA + Canada shipping only. Until I work out a more affordable shipping option, I will only do international orders by request. Please send me an email and I’ll try to help you out!


Canada + International customers:
Be aware that I only offer shipping for fabric items at the moment! Shipping heavier items (like vinyl banners) is really expensive and it would probably be way cheaper to use a print shop local to you.
Why is my shipment taking longer than expected?

Orders may take 1-5 business days in transit depending on your location. Weekends, holidays, and observance days do not count as transit days.

Note: I am not liable for late shipments due to carrier delays, such as bad weather conditions.

What shipping carrier do you use?

It depends on the product and the urgency of your order!

Fabric Banners, Table Runners, and Postcard Prints typically ship via USPS. But rush orders may ship via UPS or FedEx. 

Table Cloths, Vinyl Banners, Pop Up Banners, and Backdrops will ship via UPS or FedEx, regardless of urgency.

Can I upgrade my shipping?

Potentially! 

If your order has not been shipped, feel free to contact me and see if faster shipping is needed and if it’s still possible to upgrade. 

*Upgraded shipping charges will apply.

How can I track my order?

Once you have placed your order, I will send you a confirmation email to track the status of your order.

Once your order is shipped, you will get another email to with information about the shipment - as well as a link to track your order.
If you have the Shop App, you will also be notified via the app when your order is on the way!

What's the fastest I can get my order? I need a Rush Job.
I can offer faster shipping options, so please contact me ahead of time if you’re concerned about getting an item in time for a specific event. The fastest turnaround is about 4 business days to addresses in the lower USA – so the sooner you contact me, the better.
Can I change my shipping address?

If you need to change your shipping address, please contact me ASAP. If your order hasn’t shipped yet, I can still change the address.

If the order has already shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer, and I will not offer refunds. 

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped.

How can I change or cancel my order?
If you are unsatisfied with your proof and want to make changes to your order, I will be happy to help you change or cancel your order prior to Proof Approval. 

Once you have Approved your Production Proof, your order will be moved into Production and your order cannot be changed or canceled.

If you must cancel during Production, you will only be refunded the cost of shipping. If you need to make a change to your file after Production has begun, you will need to pay for the full price of the product. If you need to cancel your order and have not approved a Production Proof, a full refund can be processed.
Do you accept returns?
As every item is printed to order with your own custom design, I do not accept returns.
How can I get in contact with customer service?
There is a chat box present on every page, as well as a contact form page, where you can send me a message. 
Please remember I am ONE person, so it may take some time for me to respond to your inquiries. 
Will my designs be shared anywhere online?
Artwork Display for Marketing Purposes:
I reserve the right to display mockups of files submitted by clients for advertising and promotional purposes as a sample of my services and products. Please contact me via email to opt out of any advertising or promotional usage. If you do not opt out, I will reserve our right to display your submitted artwork in any advertising or promotional use.

When sharing mockups, I will credit the artist when able to find an appropriate tag. If a tag is not found on a certain social platform, I will leave a mention of the art name if provided. If I forget to mention a name, please reach out so I can add a tag or mention!

Important Note:
Any artwork that I share is strictly for marketing purposes and will only be shown at a very low resolution. No high-resolution versions of your files will ever be shared to protect the integrity and exclusivity of your work.
The colors of my final product aren’t what I expected.

The printers in my shop are calibrated for accurate CMYK color reproduction. Any RGB files sent my way will need to be converted to CMYK color space - during the proof phase, I'll indicate any color conversions or potential discrepancies. 

However, the appearance of the proof may differ from the final product due to variations in screen color accuracy, especially on mobile devices that struggle to display CMYK files accurately. (I never recommend viewing production proofs on any mobile device, as they cannot display CMYK files properly.)

Additionally, different materials absorb and display colors uniquely, akin to the contrast between standard computer paper and photo paper. While I can't guarantee an exact color match across materials, I'm committed to addressing any concerns on a case-by-case basis. 

If you're dissatisfied with your printed product, reach out, and let's work together to ensure your satisfaction.

There is a barcode and text on the backside hem. What is that?

The barcode and text discreetly placed on the backside hem of certain products serve as organizational markers generated by the printer's system. 

Given the high volume of orders processed daily, this method ensures efficient organization within the shop. It's important to note that this is beyond my control and cannot be removed. 

It's a behind-the-scenes feature designed to streamline order management and maintain a smooth workflow. 


If you have any questions or concerns about this aspect, feel free to reach out, and I'll be happy to assist where I can.

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